Frequently Asked Questions
Everything you need to know about shopping with Samuel Johnston.
What are your standard delivery times?
We aim to dispatch all orders within 24 hours. Standard delivery typically takes 3-5 working days, while express options are available at checkout for next-day arrival.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive your RMA number.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery estimates are calculated automatically at the checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and unique reference number to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Klarna.
Are your products covered by a warranty?
Most of our products come with a standard 12-month manufacturer's warranty against defects. Please refer to the specific product documentation for detailed coverage information.